> For the complete documentation index, see [llms.txt](https://docs.ducks-services.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ducks-services.com/getting-started/support-tool.md).

# Download our Support Tool

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### System Status Verification

Once the download is complete, launch the tool and navigate to the **Windows Settings** tab.

This section allows you to monitor the status of Windows Defender and any background anti-cheats or services that might conflict with our software.

<div data-with-frame="true"><figure><img src="/files/RqylijQLXeuMoYddBnDU" alt=""><figcaption></figcaption></figure></div>

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**Note:** If you are using our Valorant-related products, you do **not** need to uninstall Vanguard; it is natively supported.
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### Environment Optimization

Use the following utilities within the tool to prepare your OS for a seamless experience:

<div data-with-frame="true"><figure><img src="/files/JLloGOxU4zOr3U766tFL" alt=""><figcaption></figcaption></figure></div>

* **Redistributables x64**: Installs mandatory **Visual C++ libraries**. Without these, the loader will fail to execute.
* **DirectX**: Required for menu and overlay rendering. Run this to ensure your libraries are fully updated.
* **Revo Uninstaller**: Designed to **cleanly remove traces** of previous software or blocked loaders, preventing injection conflicts.
* **Proton VPN**: A free utility to bypass regional connection issues or ISP-level blocks that prevent the loader from reaching our servers.
* **Windows 10 ISO**: A last-resort option if your operating system is corrupted and requires a fresh installation for the software to function.
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### Technical Assistance

If you encounter a persistent issue, our Discord Support Team may request a **Support Tool Reference Code**.

Simply click the **"Send to Support"** button and use **(CTRL + C)** to copy the unique identifier for our staff.

<div data-with-frame="true"><figure><img src="/files/9kyC49g1m2Wm6THqx9qb" alt=""><figcaption></figcaption></figure></div>
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---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ducks-services.com/getting-started/support-tool.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.