Last updated
Install SteelSeries
Download and install SteelSeries GG when prompted. https://steelseries.com/gg/moments/download
Log in to SteelSeries Moments.
The loader will wait for SteelSeries to be active before injecting.
Re-login and re-inject if issues occur
Only launch the loader once per session — reopening may invalidate your session
Disable all antivirus software and Windows Defender
Make sure Windows is fully updated
If you're stuck, contact support with your full error code
Format:
(Error Type) : (Error Code) : (Cause) : (Suggested Fix)
Bootstrap Failures
Bootstrap Failure : Invalid Processed Data 0x?
→ Failed to contact build server. Server may be offline or ISP is blocking it.
Bootstrap Failure : Failed to Open Client
→ Unknown. Contact dev.
Bootstrap Failure : Failed to Cleanup Internet Data
→ Antivirus interference.
Bootstrap Failure : Failed to Query Process / Startup Info
→ Limited permissions. Disable antivirus.
Initialization Failures
0x0 → Reason removed. Contact dev.
0x1 : 0x0 → Possibly blocked by antivirus.
0x1 : 0x1 → Possibly blocked by antivirus.
Overlay Failures
0x0 → Missing DirectX. Update DirectX and runtimes.
0x1 → Overlay issue. Contact dev.
0x3 → Invalid window handle. Reinstall DirectX or contact dev.
Injection Failures
0x0 → Missing product data or DLL not uploaded.
0x1 to 0x5 → Removed. Contact dev.
0x6 : 0x2 → Disable antivirus and UAC.
0x6 : 0x3–0x5 → Contact dev with full error code.
0x7 : 0x0 → Failed to locate system files. Disable antivirus.
0x9 : 0x6 → Failed to mount UEFI drive. Switch BIOS from Legacy to UEFI.
0x12 / 0x13 → Missing libraries. Update DirectX and Visual C++ redistributables.
0x14 / 0x15 → Corrupt server or product data. Contact dev.
Open a support ticket and include:
Your full error code
Windows version
Screenshot of the error (if possible)
Confirmation that antivirus is disabled
Last updated
