I Got Banned. What Next?
Receiving a game ban can be confusing, especially because different games and anti-cheat systems handle enforcement differently.
A ban may be limited to your account, or the game may also place restrictions associated with your system or device.
1. Confirm the Ban
Before changing anything, check the message shown by the game or launcher and review any email associated with your account.
Determine whether the restriction appears to be:
Temporary
Permanent
Account-based
Device-related
Enforcement methods vary between games, so there is usually no reliable way to know beforehand whether a particular ban also includes a hardware-related restriction.
2. Clean Leftover Game Traces
We provide all Duck's Services customers with a free Game Ban Trace Cleaner.
The tool can be used to clean leftover local files, cached data, configuration files, and other game-related traces that may remain on your system.
After completing the cleanup process, we recommend restarting your computer.
3. Create a New Account
Create a new game account before continuing. Do not attempt to reuse or continue playing on the account that was banned.
Creating a new account does not guarantee that you will be able to play if additional device or hardware-related restrictions are present.
4. Hardware-Related Restrictions
Some games may associate enforcement with hardware or device information in addition to the game account itself.
Hardware-related bans are not issued consistently, and there is no guaranteed way to confirm beforehand whether your system has received one.
If you believe you are Hardware-ID banned (HWID banned), we recommend running a HWID spoofer every time before launching your game.
Most temporary spoofers only change your hardware serials for the current session. After restarting your PC, your original serials are typically restored, meaning you will need to run the spoofer again before launching the game.
If you are using a permanent spoofer, the changes are designed to remain after restarting your PC, so you generally will not need to spoof again each session.
5. Before Playing Again
Before launching your game again:
Make sure the cleanup process has been completed successfully.
Restart your PC.
Confirm that you are using a new game account.
If you are using a HWID spoofer, make sure the spoofing process completes successfully before launching the game.
Cleaning local traces does not remove, reverse, or guarantee protection from an account or hardware restriction.
Need Help?
If you're unsure what type of ban you received or what you should do next, open a support ticket and send us a screenshot of the ban message.
Our team can help you identify what happened and walk you through the appropriate troubleshooting steps.
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